Frequently Asked Questions
Everything you need to know about your WATC STUDIO experience.
How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, subject to stock availability.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
WATC STUDIO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your garments ethically produced?
Yes, we prioritize sustainable sourcing and ethical manufacturing. All our pieces are produced in certified facilities that ensure fair wages and safe working conditions.
Can I track my package after it ships?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.